Artur K Xnw

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Verified Reviewer

Fraudulent Business

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Original review Aug 26, 2023

Based on my experience, dozens of BBB complaints (F rating) and online reviews, Fur and Feathers Wildlife Control is a scam. The company collects funds from people experiencing dire wildlife situations and does not perform the services it commits to.

I hired Jason Carter, the alleged owner of the company, to remove raccoons and repair the hole in my roof from which they entered.

Foolishly, I paid the full amount up front. He removed the raccoons and said he would be back the next day to fix the hole. He did not show up so I sent him a text. He said he'd be back the next day to finish the repairs and never came.

I sent multiple texts, left voicemails, and spoke to others at Fur and Feathers Wildlife explaining the situation and asking them to get him to contact me. He ignored all these attempts at communication.

Only when I threatened a lawsuit did he send me a partial refund. I had to hire someone else to finish the job.

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Loss:
$1000

Preferred solution: Full refund

User's recommendation: Scam - do not employ

Clair L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Allentown, Pennsylvania

The worst company I have ever dealt with

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This company promised me a refund if I took down my bad truthful reviews. After I did this I didnt get my refund still. They are rude, never replies to my messages, still owes me money, didnt solve our issues and lied to us. Dont use this company to take these comments from hundreds of people on this site and Better Business Bureau and others as truthful feedback
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2 comments
Guest

Any update on this matter?

Guest
reply icon Replying to comment of Guest-2412732

No they never refunded like promised and they won’t speak to me to issue a check. Manipulated me to delete all negative reviews so they would give me a refund then never did. Horrible company I would never recommend

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Anonymous
map-marker Owego, New York

Poor customer service and does not stand up to their warranty

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After work was done, which was successful for a period of time (still under warranty) but doesn't call back after I left a message that the critters had returned. 7 calls later, including trying to get clarification from the answering service as to why calls were not returned, I finally had to give up and find another firm to help out. I spent $700 on having him come and find the squirrel entry point, supposedly seal and provide a 3-year warranty. That's a lot of $ to be ignored. I do not recommend this company. Sad because I think he understood the technical problem with the squirrels but doesn't understand his contract and customer service.
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Preferred solution: Apology

User's recommendation: I do not recommend this company.

Anonymous

Great response

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Was able to get them here quick to remove a squirrel from the fireplace
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Pros:
  • Prompt reponse to initial inquiry and on-time initial visit
Rich B Aja

Quick response

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I had a bat in my home. I called them.and within one hour they removed the bat. I was very pleased with the service.
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Pros:
  • Prompt reponse to initial inquiry and on-time initial visit
Justin M Ioc

Happy with service

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Was very pleased on how they handled our squirrel problem.
View full review
Pros:
  • At first seemed polite and competent
  • Prompt reponse to initial inquiry and on-time initial visit
Kim D Atm

Groundhog removsl

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I had a family of groundhogs destroying my yard. Jason came out with several traps and within 5 days was able to capture all 3 of them. I was very impressed with his due diligence to solve this problem.
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Pros:
  • Prompt reponse to initial inquiry and on-time initial visit

Preferred solution: None

Kim D Atm
map-marker Germantown, Maryland

Great service

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I was very happy with the way he handled our skunk problem. I had a skunk trapped in our window well. I called Jason and within 2 hours the skunk was removed without spraying. Very happy client
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User's recommendation: None.

Resolved
Claudia G Wia

Resolved: DO NOT USE !

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Updated by user Jan 08, 2020

We called 6 -7 times a day, sent many emails a day. Called BBB and threatened to do go to his office.

Reported him to every agency we could. He finally returned our money and check cleared to my surprise!

Original review Jan 01, 2020
Jason Carter is a lying thief! He did not finish his work, does not honor his contract and does not return money. He should be locked up!! Jason told me numerous times our money is being returned after he terminated us because we were not satisfied that he did not do the work. I have all his lying messages! He doesnt return calls. Doesnt deserve even 1 star!!!
View full review
Loss:
$400
Pros:
  • At first seemed polite and competent
  • Prompt reponse to initial inquiry and on-time initial visit
Cons:
  • Ineffective work and no response at all after constant calling
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
Guest

Finally, after making many calls every day, calling better business bureau and sending many emails saying we were going to go to his “office “ Jason returned our money. The check cleared!! It’s been months!

Anonymous

How does this company stay in business?

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How does a company like this stay in business? This company also goes by the name Montrose Wildlife Control & Wildlife Control. I'd like to comment on their actual service, but I couldn't get them to do any service. I called, made an appointment, and (of course) no one showed up. No phone call; nothing. I called a few more times and no one seemed to know who was supposed to show up or who dropped the ball. After several phone calls, the owner, Jason, finally comes out. He inspects the house and gives me an estimate. I accepted the estimate. He made an appointment for the guys to come out and do the work. Naturally, no one showed up. Of course, there wasn't any phone call either. I called the office several times, and the secretary said she'd tell Jason. Never heard from them again. I then heard that this company is notorious for things like this. I don't know what their problem is, but I don't understand how they can still be in business.
View full review
Pros:
  • At first seemed polite and competent
Cons:
  • Never came back out after i agreed to the job quote
Reason of review:
Poor customer service

Preferred solution: Found someone else to do the job!

2 comments
Guest

I hope you didn’t pay them any money. I’m out $300.00 and others are out a lot more. He WILL get his day in court if I have to spend quadruple that amount.

Guest

You must have found him on a listing service. http://www.wildlifeanimalcontrol.com/Montrose.html

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Chris T Osc

Hes a thief.

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Had him come to check for bats. Said he would charge $50.00. On inspection,no bat activity. But a screen on an attic vent was torn.Said he would return on friday to put an outside screen on. $100.00. Never showed. His original charge of $50.00, he charged me $100.00 . Never sent the reciept by email either.
View full review
Loss:
$50
Reason of review:
Problems with payment

Preferred solution: Price reduction

Nancy D Lye

Did honor his warranty

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I had Jason come out to the house last year to do bat removal. He "sealed" up all the entry points and said it was all taken care of. I paid him $850 and was given a 3 year warranty. This year the bats came back almost to the same day. I called and set up an appointment and waited and waited. Texts and phone calls went unanswered. He does not uphold his warranty and now I am wondering if he even did any sealing work. SCAM!
View full review
Loss:
$850
Cons:
  • Inneffective work and then no response despite 36 month warranty
Reason of review:
Warranty issue

Preferred solution: Full refund

1 comment
Chris T Osc

We got a full refund of 100.00 after my husband threatened to file a complaint with the agencies that certify and license him. Look those up on his site.

Nancy E Mvv
map-marker Ithaca, New York

Bad service, did not honor guarantee

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He did not bait traps nor come back to remove dead animals. No response to phone calls. Offered an 18 month guarantee but after one year, I am not any better, still have animals in attic and walls. Not answering phone calls.
View full review
Loss:
$900
Pros:
  • At first seemed polite and competent
Cons:
  • Ineffective work and then no response despite 18 month guarantee
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

I reported Fur and Feathers to the New York State attorney general's office online, kept calling his answering service phone numbers and leaving urgent messages and reminded Jason he has already been cited once. Got a full refund check in the mail and it cleared, but no apology or explanation from Jason.

Brian L Lse
map-marker Cobleskill, New York

Money for nothing

Jason stated that we had *** over our porch and that for $450 he would come a trap squirrels, put up aluminum seal, and screen over chimney. Thankfully he didn't come when he said because I got up on the porch and there was no hole. What a liar. Just was out for money for nothing.
View full review
Loss:
$450
Reason of review:
fraud

Preferred solution: Let the company propose a solution

ANB

Crooks.

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Jason carter arrived on may 31, at 2:45 pm. asset my house for a snake problem laid some cardboard trapes in my bathroom and told me that he would come back every 2 to3 days to check them.

plus he was going to cure my house problem by digging a trance around my laundry room and put a wire mess and mortor on the bottom of the wall where the snakes are getting in my house. I gave Jason carter, a check for 513.00 which was to be half the money .he cashed my checked the very next day. I have called him at home and at the company he will not return my calls he has scammed me. please help.

I am a desperate low income senior. abrown oo2 at twcny.rr.con.

View full review
Loss:
$513
Reason of review:
Problem with delivery

Preferred solution: Full refund

2 comments
Guest

This person is a career criminal he cheats and steals on the regular. This crook should be in jail.

Maybe the attorney general needs to get to work.

AGAIN. How many people can 1 man rip off.

Guest

this guy will help you....https://ag.ny.gov/press-release/ag-schneiderman-announces-agreement-wildlife-removal-business-owner-who-failed-perform

View more comments (1)
jeffrey m Saf

Terrible Company

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AVOID! Had an appointment on Wednesday. After half an hour and no show or call, I called. They said they would call right back. An hour later, nothing - so I cancelled. Rescheduled for the next Tuesday. An hour after the appointment , no show or call, I called, promised they would call back. It is Friday, still haven't heard from them. This place is a joke. Inept, irresponsible, completely unprofessional in every way. Don't waste your time. {{REDACTED}}
View full review
Reason of review:
Poor customer service

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